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303 N Delphine Ave. Waynesboro, VA. 22980 434-964-8605 info@bnbonvoyage.com

Guest Faq’s - BnBonVoyage

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Guests Frequently Asked Questions?

Below are the most common and frequently asked questions from our guests.

Check-in is at 4 p.m. We will text you as soon as your home is ready for your arrival. 

Check-out is at 10 a.m. At this time, we are not able to extend late check-outs to any of our guests. We appreciate your understanding.

Early check-in is available on a case-by-case basis and will be provided if the unit is clean and ready for an early check-in.

During the peak winter season, most of our vacation rentals are available for a minimum stays of 3 nights. Some homes do have a specific turn day and a 7-night minimum requirement. You can always check the "Amenities" information to see the current restrictions for the home you're interested in.

In our off season, the minimum stay is 2 nights except for the following holidays: Spring Break (7 nights), Thanksgiving (4 nights), Memorial Day, Labor Day, Christmas, and New Year's (3 nights).

At this time, we are not able to offer interior tours. You are always welcome to drive by the home to view the exterior. Interior photos are available on our website 24/7. Still have questions? Call us! Our team members are in the houses regularly and would be happy to help.

If check-in is within 30 days of your booking date then the full amount is due by credit card at the time of booking.

If check-in is more than 30 days from your booking date, your signed paperwork and first payment are due at the time of booking. This first payment is approximately 50% of the rental fee, plus the non-refundable reservation fee, and optional Travel Insurance premium. The final payment is collected 30 days prior to arrival.

Your rental contract and payment are submitted electronically, using our secure online portal.

On the day of arrival, the leaseholder will receive a text/email with the code for retrieving their keys from the lock box as soon as the home is ready for occupancy. The leaseholder must be present at the property during the dates of occupancy.

Renters must be 25 or older. Adults cannot rent on behalf of underage guests. 

Standard check-in time is 4 p.m. At this time, we are not able to honor early arrival requests or provide specific check-in times. You will receive a text/email with your lockbox code, address to the home & wifi information (if applicable) as soon as your home is ready!  

How can I check in after hours?

With our new contact-free, express check-in process you can arrive any time after 4 p.m.! No more worries about traffic or extra bathroom stops on your drive!

Bag all of your trash and place it in the outdoor bins at your property. Wash all of the dishes or load and start the dishwasher. Turn off all small appliances. lock all of the windows and doors. Return your keys to the lockbox at the home by 10 a.m. and send us a message on the booking platform or via text to  1 (434) 964-8605 to let us know you've departed.

A security deposit is a refundable deposit that may be added at the discretion of BNBONVOYAGE. This deposit is due in full at check-in. If a security deposit is required for your reservation we will contact you during the rental contract processing stage of your reservation, well in advance of your arrival.

In order to facilitate our contact-free check-in process, we have waived the cash-only requirement for security deposits. Please note that when you sign your check-in paperwork you are accepting our new policy, as outlined on that contract: "I understand that my credit card will be charged if I, or someone in my party/one of my guests, causes damage at the property."

Our pet friendly properties are the only homes that allow dogs on the premises.

We only allow dogs (up to two) at our pet friendly properties.

At this time we are not able to accommodate mid-stay housekeeping.

Most, but not all, of our properties include free Wi-Fi access, typically through Comcast or Nelson Cable. Please note that internet/cable/Dish service can be unreliable. We apologize, but we are not able to guarantee this amenity or offer refunds for disruption of service during your stay. Increased demand can also impact connection speed, making telecommuting or E-learning difficult. If speed & connectivity are important, we strongly recommend bringing a personal hotspot device. 

Standard amenities at each of our homes include: coffee pot, blender, microwave, dishes, glasses, silverware, pots, and pans, coffee maker. Each reservation also includes linens, bath towels, paper towels, shampoo, conditioner, bodywash, hand soap, laundry detergent, dishwasher and dish liquid detergent.

Many of our property have a standard propane grill. We will provide a starter propane tank. The guest is responsible for bringing extra propane tank in case it is needed and lighter fluid.

Garages are typically locked and not available for guest use.

The City picks up garbage on Mondays. If there is an excess of garbage please call the BNBONVOYAGE to arrange for trash.

Unfortunately, mosquitoes are a part of Virginia living. The County maintains a regular spraying schedule but we always recommend bringing bug spray with DEET to ensure your comfort while outdoors.

Yes, there are. Rattlesnakes and Copperheads share our mountains with us, and there are frequently sightings of rattlesnakes near or on rocks. Take care when using crossovers or when walking on grass near the woods. Keep an eye on children and pets.

If it is an emergency please call 911 and also contact BNBONVOYAGE, 1 (434) 996-8605 at any time of the day or night - 24/7.

The Police Department can be reached at 911. If you are located at Wintergreen, 911 calls made via cell phone will not be answered by the Wintergreen 911 center. Either Nelson or Augusta County will receive the call. Beginning your conversation with "I'm at Wintergreen" gets the dispatcher moving in the right direction quickly. Non-emergency: 434-325-1106

Also, please call the office: 1 (434) 964-8605 and let us know.

A list of  grocery will be in your vacation home digital guide book and welcome book.

No open fires or bonfires are allowed on any property, unless there is a fire pit that has been provided.  Guests are responsible for all fires and making sure the fire is extinguished before leaving.  This means that there are no smoke or hot embers in the fire pit or fireplace.













Aquatics + Fitness Center

Wintergreen Club members

Wintergreen Resort lodging guests

People who purchase a spa treatment (same day)


Camp Wintergreen



Chestnut Springs park + pool

Everyone (with property owners’ guest pass, kept in the wooden key bowl under the guitar)


Devil’s Knob golf course

Wintergreen Club members and Wintergreen Resort lodging guests


Devil’s Knob restaurant

Wintergreen Club members and Wintergreen Resort lodging guests


Discovery Ridge



Lake Monocan

Everyone, except only Wintergreen Club members on Saturdays


Mountain Inn restaurants



Racquet Sports Facility
(at Devil’s Knob)

Wintergreen Club members

Wintergreen Resort lodging guests

Wintergreen Tennis Academy registrants


Rodes Farm park + pool

Everyone (with property owners’ guest pass, kept in the wooden key bowl under the guitar)


Ski lifts, ski slopes



The Spa at Wintergreen



Stoney Creek golf course



Stoney Creek pickleball courts



Stoney Creek restaurant



Stoney Creek tennis courts


A list of restaurants will be in your vacation home digital guide book and welcome book. We've also highlighted restaurants and our website.

What are some kid-friendly activities?

Afraid they will get tired of the snow? There are plenty of activities for adults and children of all ages. A list of activities will be in your vacation home digital guide book and welcome book
NOTE: Seasonality impacts operations of attractions on the mountain. Please call ahead to check current operating hours and policies.

We are happy to have members of the wedding party and guests and relatives stay at our vacation homes. However, functions are not allowed to be held at any of our properties - including weddings or receptions. There are plenty of vendors who would love to help make your wedding a day to remember. A simple internet search for "Virginia Weddings Venues" will provide you with some helpful information.  BnBonVoyage does provide certain properties that can be made available for Weddings or Receptions.  Please call our office to learn more.

USPS will not deliver to your vacation home. If you are planning on a delivery arriving during your stay you will need to select Fed-Ex or UPS and/or pay for upgraded shipping (to prevent final delivery hand-off to USPS). This is especially important for Amazon Prime orders, where they will default to USPS as the final deliverer. Just because Amazon recognizes an address as valid doesn’t mean that USPS will deliver there, or that a package will be retrievable. We are not able to

facilitate mail recovery for packages that don't follow the mailing guidelines on our Rental Policies page.

Every space is professionally cleaned & disinfected after each guest. We follow strict VRMA & VRHP guidelines. For more information on vacation rental cleaning standards, visit VRMA/VRHP’s website here. Additionally, we regularly inspect properties and maintain rigorous standards in upkeep & maintenance.

Please call the rental department as soon as possible to report the details of your lost item. Have available: what dates and which property you stayed in, where in the property the item was left, and a description of the item. If your item is found, you will be notified by phone and you will be responsible for arranging a prepaid pickup through UPS or FedEx within 14 days.

BnBonVoyage cannot be responsible for items left behind in properties. Check your property carefully before leaving.